Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world.
Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership and cultural diversity with his clients in the U.S. and abroad.
He is the author of 6 books including his most recent book The Changing Face of Today's Customer, which proclaims the use of cultural sense in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co-author, Ken Blanchard. He is also the author of Even Monkeys Fall From Trees, about the balance of art and science for outstanding customer service.
Doug Lipp, customer service expert and author of The Changing Face of Today’s Customer, is available through IMG Speakers Bureau for speaking engagements. Doug Lipp is also available for corporate meetings and events, business seminars, panel discussions and much more. Please contact IMG Speakers at 212-774-6735 or speakers@imgworld.com for more information on booking Doug Lipp.
