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Curt Coffman

Curt Coffman

Co-Author, First, Break All the Rules

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Testimonials

\\\ Curt Coffman \\\

Thank you for your significant contribution to the General Managers Customer Satisfaction Summit. Your presentation received the highest score with a 93% overall satisfaction rating. Additionally, your remarks have taken root in that all the General Managers have incorporated key elements of "Follow this Path" into their personal action plans."

-- The Ritz-Carlton Hotel Company, LLC

Thank you so very much for participating in New York Life Investment Management's Executive Officer off-site. Your comments on leadership were directly on point to our messages, well received by all who listened, highly impactful and entertaining. I received an enormous amount of complimentary feedback and as a result, may approach you again for other NYLIM meetings.

-- New York Life Investment Management

Now an independent researcher, author, speaker and consultant, Curt Coffman spent 22 years at The Gallup Organization and served as its Global Practice Leader for employee and customer engagement consulting. Coffman has consulted with many Fortune 100 and 500 companies, and his work has spanned the Western Hemisphere, Europe, Asia, and the Middle East. His mission is to help organizations understand the key characteristics of a positive, productive, customer-oriented work environment. His research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes.

In the past 10 years, Coffman has presented to thousands of groups on the topic of creating great places to work and their impact on individuals, families, organizational growth and creating engaged customers. His research and thoughts have been published in BusinessWeek, Chief Executive magazine, CIO Magazine, The Economist, Fast Company, Fortune, the Harvard Business Review, the Harvard Management Update, Inc. magazine, the International Journal of Management Reviews, Microsoft Executive Circle, The New York Times, USA Today, the Wall Street Journal, the Washington Post, and Business Today (India). With John Fleming and Jim Harter, Coffman also published an article on Gallups HumanSigma model a management approach that assesses, manages, and improves the quality of the employee-customer encounter in the Harvard Business Review (July/August, 2005).

Coffman is the co-author of one of the best-selling management books of all time, First, Break All the Rules: What the World's Greatest Managers Do Differently (Simon & Schuster, 1999). Now in its 47th printing, First, Break All the Rules has been translated into over 30 languages and has appeared on the bestseller lists of The New York Times, the Wall Street Journal, BusinessWeek, and USA Today. Coffman is also the co-author of Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential (Warner Books, 2002). Follow This Path has been translated into 15 languages and has appeared on several international bestseller lists.

Coffman lives in Denver, Colorado, with his wife, Tammy, and three children, Katie, Claire, and Clayton.

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